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FAQ

  • Q: Can I suggest an event to be listed on Afriticket?
    A: Yes, we welcome event suggestions. Please use the "Suggest an Event" form on our website to provide details about the event you'd like to see listed.
  • Q: How can I stay updated on upcoming events and promotions?
    A: Subscribe to our newsletter and follow us on social media to stay informed about the latest events and exclusive promotions. For any additional questions, please visit our website or reach out to our customer support team. Thank you for choosing Afriticket!
  • Q: What is AfriTicket?
    A: Afriticket is a premier platform for discovering and attending live events, including concerts, festivals, sports, and theater shows featuring top artists.
  • Q: How do I create an account on AfriTicket?
    A: To create an account, click on the "Sign Up" button on our homepage, fill in your details, and follow the prompts to complete the registration process.
  • Q: What payment methods are accepted?
    A: We accept a variety of payment methods, including credit/debit cards, mobile money, and other secure online payment options.
  • Q: How do I book tickets on Afriticket?
    A: To book tickets, browse our event listings, select the event you're interested in, choose your preferred seats, and follow the checkout process to complete your purchase.
  • Q: Can I purchase multiple tickets at once?
    A: Yes, you can purchase multiple tickets in a single transaction. Simply select the number of tickets you need during the booking process.
  • Q: How do I access my tickets after purchase?
    A: After purchasing, you will receive a confirmation email with a link to download your tickets. You can also access your tickets by logging into your AfriTicket account and navigating to the "My Tickets" section.
  • Q: Can I transfer my ticket to someone else?
    No
  • Q: What should I do if I lose my ticket?
    A: If you lose your ticket, log into your Afriticket account to re-download it. If you still have issues, contact our customer support team for further assistance.
  • Q: How can I find out more about an event listed on Afriticket?
    A: Each event listing includes detailed information such as date, time, location, performer details, and any special instructions. If you need additional information, feel free to contact our support team.
  • Q: What happens if an event is canceled or rescheduled?
    A: In the event of a cancellation or rescheduling, you will be notified via email with instructions on how to proceed, including options for refunds or ticket exchanges.
  • Q: How do I contact Afriticket customer support?
    A: You can contact our customer support team via the "Contact Us" page on our website, by email at support@afriticket.com, or by calling our hotline at (618) 764-4800
  • Q: What are your customer support hours?
    A: Our customer support team is available from 9 AM to 9 PM, Monday to Sunday.
  • Q: I'm having trouble accessing the Afriticket website. What should I do?
    A: First, try clearing your browser's cache and cookies, and then reload the website. If the issue persists, contact our technical support team for assistance.
  • Q: How do I reset my password?
    A: To reset your password, click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email.
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